Frequently Asked Questions

We strive to provide the best support, always. If you have a question that is not covered below, let us know. We'd love to help you!

What do I need to qualify for a Dola loan?


  • to be 18 years or older;
  • to have a valid ID or passport number;
  • to have your own personal bank account (not a business account or joint account) with Capitec, Nedbank, Standard Bank, ABSA, FNB, African Bank, or Tymebank.
  • to have your own cell phone number and email address (which will be verified during the application process);
  • to get a monthly salary of above R5 500 that is paid on about the same day every month;
  • to be able to afford the Dola Money loan instalment (we determine that through your credit record and bank statements).

How can I know upfront if my application will be approved or declined?

Whether an application is approved depends mainly on the current information on your bank statements, so we unfortunately cannot tell you upfront if you qualify or for how much you qualify, before the system has assessed your bank statements.


  • If you are under debt review, or if a debt review company did an enquiry on your credit report in the past 6 months.
  • If you were recently handed over or an account was recently written off;
  • If your credit report or bank statements show a trend of several unpaid or disputed debit orders;
  • If you are not permanently employed;
  • If you are paid weekly, or get paid every two weeks, or if you are self-employed;
  • If your bank statements do not show a monthly salary payment of more than R5,500 per month, on about the same day of every month;
  • If more than 65% of your salary goes to fixed monthly expenses (for example debit orders and rent);
  • If the name that you registered with on Dola Money differs from the name on the credit report or the bank statement.
  • If the bank statements that you submit are edited in any way, or are not yours.
  • If you had a previous Dola Money Loan and reversed an instalment.

How long before I receive the money?

You should be able to see the money in your account within 10 minutes from accepting the DebiCheck mandate.

How much can I borrow?

Between R1000 or R3000.

Are my banking details safe?

With the TruId system your banking details are not stored by us. We simply get access to the last 90 days of activity on your bank account. We use this information to asses your ability to repay a loan.

How will taking out a Dola loan affect my credit profile?

Taking out a Dola loan and repaying it on time has a positive impact on your credit history. This, in turn, may help you when you need to apply for credit again in the future :) If, on the other hand, you take out a loan and you do not repay it on time, then it will negatively affect your credit score.

Can I have more than one Dola loan at the same time?

We care about you and your financial health and we know how tempting it can be to borrow more cash than you need (or can afford to pay back), so as responsible lenders we only allow you to take out one Dola loan at a time.

I have a current Dola Money loan. Can I get a "top up" on my loan?

Unfortunately not. If you have a current open loan no additional money will be loaned until the current loan is paid off.

Can I get a loan if I am under debt review?

Unfortunately not. However, once you have completed the debt review process and all your debt is paid off, you will receive a clearance certificate which is known as Form 19. Your debt counsellor will notify the credit bureaus that you no longer have any outstanding debt, and once they have removed the ‘under debt review’ flag from your credit profile, you will be able to take out credit again.